From the Big Idea to Implementation: How InsurTech is Changing the Insurance Claims Landscape
June 29, 2021 - 1:00 PM EST
Uber, Amazon, Grubhub, Drizly, and Instacart. What do these brands all have in common? Fundamentally, these companies, and others like them, have changed consumer expectations for “how business gets done” in the internet age. But what does this mean for insurers? Today, customers demand an “Amazon-like” experience from their carriers, not only when establishing a policy, but also when filing a claim.
This is the big idea - transforming the claims process into something fast, efficient, and fair, with minimal intervention from insurance professionals. So, how do we get there? Join expert panelists Bryan Falchuk, Marty Ellingsworth, and Kamala Wedding in an online fireside chat and networking session as they each discuss how carriers can make the “big idea” the “new reality” for the insurance industry.
Agenda
1:00-2:15
ONLINE FIRESIDE CHAT
2:15-2:45
NETWORKING SESSION
Meet our panelists:
BRYAN FALCHUK
Bryan Falchuk is the Founder and Managing Partner of Insurance Evolution Partners, which advises carriers and their partners on how to navigate an evolving industry facing disruption and change. Bryan spent 20 years in the insurance industry, including serving as Head of Claims for Hiscox USA and leading Growth for insurtech communications solution, Hi Marley. Bryan has also held leadership roles in corporate strategy, operations and distribution at carriers like Liberty Mutual and Beazley. He was a consultant in McKinsey & Company’s insurance practice, and is on the advisory boards of several startups focused on the insurance industry.
KAMALA WEDDING
Kamala Wedding is the Sr. Customer Success Manager for North America where she works closely with customers to provide ongoing support and guidance around business strategy and transformation topics to ensure overall customer satisfaction, and successful product adoption. She has spent her career fighting fraud, managing operations and developing anti-fraud strategy for all lines of business and spent twenty years at Farmers Insurance most recently as the Director of SIU, before joining Shift.
MARTY ELLINGSWORTH
Celent Senior Analyst, Marty Ellingsworth, brings extensive career and industry experience in creating value from digital assets. Prior to joining Celent, he was an executive at USAA focusing on advanced analytics and machine learning. Before USAA, he held significant roles as a consultant, a venture-backed InsureTech text analytics start-up, an insurance carrier leader with Fireman’s Fund, and, as a vendor executive for innovation at Verisk Analytics (also known as ISO). His earlier career included roles in healthcare and in the United States Air Force.